The CloudSleeper, like all inflatable products, may feel slightly less firm when the surrounding temperature drops. This is not caused by a leak, but is a natural result of how air behaves in cooler conditions.
When air cools, its molecules move more slowly and take up less space. This leads to a reduction in internal pressure, making the product feel softer. This relationship between temperature, pressure, and volume is described by the Ideal Gas Law.
Because the CloudSleeper is typically used at night - when temperatures naturally fall, especially in rooms warmed by sunlight during the day - the air inside the mattress cools and contracts. This can make it appear as though it has lost air.
It is important to note that this is not a product defect, and replacing the product will not prevent this effect.
If you suspect a leak, you can perform a simple check:
- Inflate the CloudSleeper fully.
- Apply a small amount of water to the suspected area.
- Gently press on the mattress.
- Look for bubbles forming.
- If no bubbles form, the product is airtight, and the softness is due to temperature changes.
- If bubbles appear, this indicates a leak.
- In this case, it is advisable to take a video of this and proceed to the Warranty & Claims form. Please note that the warranty only covers such issues if it is related to manufacturing defects - if the product has been pierced by something sharp, this would not be covered by warranty.