In case of any errors made during registration for the Extended Warranty, it is not possible to make any amendments by the user. Depending on the error, it may be best to contact the support team.
If the serial number was registered more than once, it is not necessary to reach out - the support team checks for duplicate registrations and will reach out if such inconsistencies are spotted. In the meantime, duplicates will continue to appear on the account, but will not have any impact on warranty status. It is simply important to understand that the Extended Warranty registration is only valid along with the original proof of purchase - it is not a replacement for the proof of purchase document.
It would be best to reach out if the serial number or purchase date was entered incorrectly, so the support team could assist with making any changes. Similarly, if the serial number is missing or unreadable, it would be best to reach out to the team to verify.
When reaching out with a change request, it would be necessary to include evidence of what needs to be changed. For example, if the purchase date is incorrect - the proof of purchase which displayed the purchase date should be attached. Similarly, if the serial number was entered incorrectly, the team would be able to verify and confirm the registration.
The support team is able to register products manually, though in such cases, the following would always be required when reaching out:
- Image of product
- Image of serial number
- Proof of purchase
If the team notices inconsistencies with entries during product registration maintenance, it is likely that the product owners will be contacted via e-mail, asking to provide images of the above, to confirm the data is correct.