Some may struggle with fully folding their YOYO®, as there are a few important things to keep in mind during the folding process which users often miss:
- The wheel position is extremely important. Ensure that both wheels are completely straight and pointed out during both folding and unfolding. If you do not pay attention to the wheel position, you will not be able to fold or unfold smoothly until you manually fix the wheel position. It is best to follow the guidance as shown in the User Guide.
- When the frame is folded, the final step is to lock the frame using the fold hook. However, to successfully latch the fold hook, the wheel position is once again important, as the wheels must be facing outside so that you see the white springs of the front wheels facing outwards. If you do not see any whites of the front wheel legs facing outwards, it means the wheels are in the incorrect position and applying pressure may break your armrest, as the wheels would be pointed towards your armrest in the incorrect position. Additionally, if you are using the Bassinet, you will need to unclip (but not detach) the adaptors to the side, as these adaptors will also stand in the way of correct folding.
If you are experiencing issues with the frame not staying locked in after it has been unfolded, ensure that you do not have any textiles in the way. The two most common reasons for issues related to the frame not staying locked is because:
- The carrying strap has gotten in the way of the locking mechanism
Someone may have stuck something in the folding mechanism while the frame was unfolded. Our repair partners have reported finding several smaller items, such as toys, gummy bears, pebbles and other small items being stuck in the folding mechanism, which would then prevent the mechanism from closing.
It is important that no force is applied to try to force the mechanism to lock, as this can cause permanent damage to the product and it may not be possible to fix such damage. If there is a reason why the frame is not locking, it must be investigated, as the product should never be treated with physical force.