Payment attempts generally fail if the system detects inconsistencies. Then, once the first payment is declined, subsequent attempts are also more likely to be declined.
Common root causes are:
- Payment method and delivery address countries not matching (anti-fraud measure)
- Failure with 2-factor authentication submissions
- Transaction process timeouts
- Unstable connections, often associated with VPN usage
- Expired cards
- Insufficient funds
- Credit limits
- Bank security blocks
In case of failed attempts, it's advised to keep an eye out for the above possibilities and to make adjustments if possible. Repeated failed attempts are best avoided by using a different payment method. If also a different payment method does not work, it may be related to connection issues or an anti-fraud measures being activated to protect the payer.
The Stokke® team cannot reliably determine which of the above has caused the attempts to fail and also cannot override any potential active anti-fraud measures that the system has applied. However, many customers do get in touch to verify if the order attempts have come through, which the Stokke® team is able to verify.
If placing the order is not urgent, it is advised to wait a few days before attempting to place a new order if the same payment method is to be used. If there are still issues with the payment method, it may be best to get in touch with the Stokke® team to explore options regarding a manual order. Note that manual orders will not be recorded on any individual Stokke® account and are best used in exceptional cases only.